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Dec 13th, 2017, 08:42am


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Z3R0
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xx Stickies crashes on launch/ is unresponsive
« Thread started on: Nov 24th, 2017, 6:47pm »

I've been using the program without issues for the past year, though this morning it completely stopped working after waking up from sleep mode.
I'm running the latest version of Windows 10 and Stickies 9.0d, I've tried uninstalling it both with windows uninstaller and revo then reinstalling with no avail. Restarting my computer than doing the above didn't help, same with disabling my antivirus. The older release Stickies 8.0c suffers from the same problems aswell.
I have all the data from the stickies backed up, though would really want to fix this issue, there's no better alternative out there. Thank you.
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eef
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xx Re: Stickies crashes on launch/ is unresponsive
« Reply #1 on: Nov 25th, 2017, 01:07am »

Uninstalling probably left the sticky datafiles and i guess the problem is a corrupt datafile.

You could delete the stickies.ini ,stickies.bak ,stickies.bye from the sticky data directory after taking a copy of them.

c:\Users\xxxx\AppData\Roaming\stickies is the default directory in win10

and try again ,if it still does not work remove store.mdb restarting will create a new ( empty one ).

If stickies works again i hope you have an older backup with a not corrupt stickies.ini or store.mdb By default there should be a backup made every day and stored in the stickies backup directory.

c:\Users\xxxx\AppData\Roaming\stickies\backups\


Best of luck!


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Z3R0
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xx Re: Stickies crashes on launch/ is unresponsive
« Reply #2 on: Nov 25th, 2017, 09:32am »

Unfortunately I've tried that and didn't fix the problem, though deleting the Roaming\stickies folder stops it from crashing on startup (instead it just fails to launch)

Not sure if it helps, but here's a screenshot of the Event Viewer logs on the crash

https://puu.sh/yti2k/6f0e65bf93.png

Much appreciated
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eef
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xx Re: Stickies crashes on launch/ is unresponsive
« Reply #3 on: Nov 25th, 2017, 10:36am »

Quote:
instead it just fails to launch


Did you check in Task Manager if stickies.exe is running? ( i guess the crash report is from before you deleted the stickies directory ? )


Greetings,
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Z3R0
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xx Re: Stickies crashes on launch/ is unresponsive
« Reply #4 on: Nov 25th, 2017, 7:48pm »

Yeah, when I try to open Stickies without the old Roaming\stickies folder, It opens in the task manager for roughly 5 seconds than closes itself without anything showing up onscreen
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eef
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xx Re: Stickies crashes on launch/ is unresponsive
« Reply #5 on: Nov 26th, 2017, 02:11am »

Normally a clean install would correct stickies problems but even running an older version seems to give error..........

You could clean out all sticky related files and reinstall if there is a chance you left some files from your tries.

I found three locations:

"C:\Users\momoko\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup"

"C:\Program Files (x86)\Stickies"

"C:\Users\xxxx\AppData\Roaming\stickies"


Microsoft usually suggests running file scan but it never showed a corrupt file the times when i used it but it is easy to do.

In a elevated (admin) command prompt run : sfc /scannow .

I guess you are not using a script or third party app that sends api calls to stickies?

If all fails you can wait for developper Tom Revell's advice here on the forum or use a restore point or partition image restore ( if you have one ) to a day all was working well smiley

Best of luck!






« Last Edit: Nov 26th, 2017, 02:20am by eef » User IP Logged

Z3R0
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xx Re: Stickies crashes on launch/ is unresponsive
« Reply #6 on: Nov 26th, 2017, 03:21am »

Thanks for the help but I've tried all that.

I use no scripts for Stickies or use its network capabilities, and unfortunately don't have any restore points. If all else fails, I'll try reinstalling windows but rather it not come to that.

Still really strange why this happened, nothing changed on my system the day before or after it stopped working, and it was only in sleep mode prior to it breaking.

Thanks again for trying to sort this out for me.
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eef
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xx Re: Stickies crashes on launch/ is unresponsive
« Reply #7 on: Nov 26th, 2017, 04:26am »

Quote:
but rather it not come to that


Yes it is risky , i would recommend taking a partition image before you do that or clone the disk.I remember loosing passwords that where stored.

I use EasUs todo it is free and i used it since winxp days :
https://www.todo-backup.com/products/home/free-backup-software.htm

You can open the image in an explorer window and copy files you need or simply restore all back as it can be better to have your programs without stickies than have another major inconvenience.


Be aware that if you have a Bitlocked system after restore you need to set Bitlock on again! ( btw easus is the only free app that i know that has an encryption option for the imagefile which is by its nature unencrypted / unlocked! )

You could send an email to Tom Revell or wait a few days for his advice on the forum usually he is quick to answer smiley

http://www.zhornsoftware.co.uk/contact.html

Best regards,

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Z3R0
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xx Re: Stickies crashes on launch/ is unresponsive
« Reply #8 on: Nov 26th, 2017, 05:04am »

Ill wait it out and see what he has to say first, thanks for the help
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Z3R0
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xx Re: Stickies crashes on launch/ is unresponsive
« Reply #9 on: Nov 26th, 2017, 05:34am »

Well out of the blue the program is finally starting to work again, after not doing so after days of multiple restarts, reinstalls, wipes etc etc. Really confused on what the problem was but glad it seems sorted (for now). Was able to use my old Roaming\stickies folder aswell without problems.

Thanks again for the help eef, sorry for wasting your time.
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Tom Revell
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xx Re: Stickies crashes on launch/ is unresponsive
« Reply #10 on: Nov 30th, 2017, 4:19pm »

Sorry i didn't get in here earlier - certainly a reinstall of Windows seems like a great deal of work, just to get Stickies running again!

From what you've posted, I'd guess at these things:


  • The content of one of your text notes was causing a crash in the rich text edit control - msftedit.dll
  • When you removed the data folder, Stickies was running, but there was just nothing to show on screen


However, being able to swap back in your old data folder doesn't make much sense. Perhaps if you used Manage to go back through your closed notes then Stickies (the rich text control) may crash again?

However ... if it's working now, then why try to crash your system!

Tom
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xx Re: Stickies crashes on launch/ is unresponsive
« Reply #11 on: Dec 6th, 2017, 02:23am »

Quote:
Well out of the blue the program is finally starting to work again


I wonder if the default setting in win10 is maybe the reason, if you shutdown and restart win10 does not do a "cold boot" it is returning from a system hibernation .Maybe an error in some module keeps lingering on even after shutdown.

Only using the "Restart" menu option or software command will "Reboot" with a renewed system.
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